Successful transformation through customer orientation

bruhnpartner operates internationally in the design of customer-service oriented transformation. We teach organizations to understand and build strategies upon the present and future goals, experiences, as well as the overt and covert activities of their customers.

Strategies for organizations, brands, clients

Our strategy work takes place on a number of different levels. We develop comprehensive strategies for entire companies and specific business divisions, often focusing on the expansion of their service business. We develop strategies for brand positioning and bring order into brand portfolios. We also develop specialized strategies for customer development, with an emphasis on customer retention and customer value maximization.

Teamplayer, Explorers, Partners

Our clients often tell us that we are not “typical consultants”. What does that make us then?

We are smart team players - we love challenging markets, complex situations and tricky assignments. In tackling these, we will sometimes retreat to a quiet corner where we can put on our thinking caps. For real inspiration und courage in seeking innovative solutions, we find that we work best cooperatively – both in our own teams and in partnership with our clients.

We are curious explorers - in our absolute element when we can identify needs and motivations that are far from obvious. Superficial answers do not satisfy us, so we embark on each project as if it were a research expedition, hoping to discover what truly matters.

We are uncomplicated partners - working precisely and factually. Our style is straightforward and down-to-earth. Our professionalism is not reduced to the wearing of a pant-/suit or tie. We are approachable, authentic, and likeable partners who believe work can and should be enjoyable.

Portrait Karsten Hadwig, Geschäftsführender Gesellschafter

Prof. Dr. Karsten

Managing Partner


Portrait Mareike Ahlers, Geschäftsführende Gesellschafterin


Managing Partner


Portrait Manfred Bruhn, Partner & Präsident des Verwaltungsrats

Prof. Dr. Dr. h.c. mult. Manfred Bruhn

Partner & President of the Advisory Board