From energy provider to customer-centric service organization
Change in a challenging market environment: setting the right priorities with a deep knowledge of customer needs and using the fun factor in implementation.
Read more … From energy provider to customer-centric service organization
A hidden champion with a clear purpose and a strong brand history
Optiswiss is the Swiss market leader in the manufacture of high-quality eyeglass lenses. In the highly competitive market, it can assert itself with a customer-oriented brand story and a convincing purpose.
Read more … A hidden champion with a clear purpose and a strong brand history
From engine manufacturer to successful service company
The gas engine manufacturer INNIO is consistently expanding its service business. Based on a global customer survey, important initiatives can be launched in a target-oriented manner.
Read more … From engine manufacturer to successful service company
Biotech: Development of the service business
For INFORS HT, a market-leading manufacturer of incubator shakers and bioreactors, we developed thrusts for the further development and commercialization of the service business based on a global customer survey.
SYMPLY the best - fostering service culture within the company
As part of a Co-Creation process, a board game was created for the health insurance company Sympany. The game’s purpose is to demonstrate the success factors of customer oriented behavior and establish a culture of customer orientation within the company so that it can be conveyed outside it.
Read more … SYMPLY the best - fostering service culture within the company
A modern brand identity for the digital future
The market for financial services is highly competitive. In order to position themselves optimally for a successful future, Swiss Bankers set their strategic sights resolutely on digitization. Now their brand identity must follow suit.
More successful projects coming soon
We are always working on creating more success stories for our clients. Come by again soon to find inspiration in our recent projects!