Our series
of papers
As a spin-off of the University of Basel, we work at the intersection of science and practice. The inspiration and foundation of our strategic advice always results from the scientific examination of practical problems. In turn, our scientific work is shaped by our practical experience. Thus, within the bruhnpartner network and at the Universities of Basel and Hohenheim, new knowledge is constantly being generated, which we would like to share with practitioners.
In our series of papers, we therefore provide you with current publications from our network on the topics of service management, brand strategies, satisfaction management and organizational development. These articles give you an overview of current subjects, serve as inspiration for new projects, or can provide guidance for decision-making and practical implementation.
Enjoy reading our articles!
In our series of papers, we therefore provide you with current publications from our network on the topics of service management, brand strategies, satisfaction management and organizational development. These articles give you an overview of current subjects, serve as inspiration for new projects, or can provide guidance for decision-making and practical implementation.
Enjoy reading our articles!
Service Management
Smart Services im Dienstleistungsmanagement - Erscheinungsformen, Gestaltungsoptionen und Innovationspotenziale
- Authors: Manfred Bruhn, Karsten Hadwich
- Published: 2022
Automatisierung und Personalisierung als Zukunftsdisziplinen des Dienstleistungsmanagements
- Authors: Manfred Bruhn, Karsten Hadwich
- Published: 2020
Digitalisierte Service Ecosysteme
- Authors: Manfred Bruhn, Tim Senn
- Published: 2019
Delightful Service Innovations in the Context of Technology-Based Self-Services
- Authors: Florian Becker, Stefanie Bothe, Karsten Hadwich
- Published: 2019
Dienstleistungsmarketing Weiterdenken
- Author: Karsten Hadwich
- Published: 2019
Servicecoopetition - Dienstleistungen im Spannungsfeld von Wettbewerb und Kooperation
- Authors: Manfred Bruhn, Karsten Hadwich
- Published: 2019
Service Business Development - Entwicklung und Durchsetzung serviceorientierter Geschäftsmodelle
- Authors: Manfred Bruhn, Karsten Hadwich
- Published: 2018
Vom Produkthersteller zum Serviceanbieter: Geschäftsmodellansätze der Servicetransformation
- Authors: Manfred Bruhn, Michael Hepp, Karsten Hadwich
- Published: 2015
Wettbewerbsvorteile durch Nachhaltigkeit in Dienstleistungsangeboten
- Author: Manfred Bruhn
- Published: 2014
Brand Strategies
Employer Branding als Königsdisziplin
- Authors: Manfred Bruhn, Mareike Ahlers
- Published: 2022
Mitarbeitende als Markenbotschafter
- Authors: Manfred Bruhn, Verena Batt, Rudolph Blankschön, Mareike Ahlers
- Published: 2020
Mitarbeitende zu Markenbotschaftern entwickeln
- Authors: Manfred Bruhn, Venera Batt, Rudolph Blankschön, Mareike Ahlers
- Published: 2020
Geschäftsmodell Fußball-EM: Ende einer Erfolgsgeschichte?
- Authors: Manfred Bruhn, Peter Rohlmann
- Published: 2021
Sportsponsoring auf dem Prüfstand
- Authors: Manfred Bruhn, Peter Rohlmann
- Published: 2021
Bedeutung der Marke einer NPO für das Fundraising
- Authors: Mareike Ahlers, Tim Senn
- Published: 2018
Gemeinsam helfen - Entwicklung der Marke ADH
- Authors: Manfred Bruhn, Manuela Roßbach, Thilo Reichenbach, Mareike Ahlers
- Published: 2016
Satisfaction Management
Spielend zur Kundenorientierung
- Author: Mareike Ahlers
- Published: 2021
Customer Service Well-Being: Scale Development and Validation
- Authors: Mareike Falter, Karsten Hadwich
- Published: 2020
Kundenbindung durch Kundenbegeisterung
- Authors: Florian Becker, Stefanie Bothe, Karsten Hadwich
- Published: 2017
Organisational Development
Spielend zur Kundenorientierung
- Authors: Mareike Ahlers
- Published: 2021
Service-oriented Leadership: Scale Development and Validation
- Authors: Maximilian Popp, Karsten Hadwich
- Published: 2020
Ausprägungen der Digitalisierung auf das Arbeitsumfeld und Auswirkungen auf das Mitarbeiterwohlbefinden
- Authors: Mareike Falter, Bettina Bürkin, Karsten Hadwich
- Published: 2018