Structuring changes in service management

The book series ‘Service Management Forum’ offers detailed insights on the newest discoveries in research and practice of service management. This annual publication focuses on a different current topic every year.

Climate change, the Covid crisis, and digital transformation are current buzzwords that call attention to the profound and unavoidable changes faced by our society, economics, and environment. Only continuous transformation and innovation will help us to ensure future sustainability.

As a result, companies are faced with a variety of challenges and tasks in service management.
Solving complex economic, societal, and ecological problems requires innovative solutions as well as the initiatives and support for change processes in markets and industries.

How to shape structural change is a question to be asked at all levels of service management. The answer demands that we confront issues of change in management, the organization, and employees as well as customers and market.

Have we stimulated your interest and do you have innovative ideas, expertise, or a specific case to contribute? Get in touch with us and we will send you a call for papers!